Pardon the vitriol – I don’t normally make Hate posts, but DAMN I HATE TELUS. I’ve had such a long, sordid relationship with them I’ve lost count of the number of times they’ve tried – successfully or not – to screw me over.
Here’s a few segments from their landline signup form. My comments in angry, bold capitals:
“You can choose whether you would like to be listed in the Yellow Pagesâ„¢ or directory assistance, as well as the display of your name.
- Published (listed in the phone book, online, and directory assistance)
- Non-published (not listed in the phone book, online, or directory assistance – $2.00/month)”
WHY IS IT $2/month TO HAVE YOUR NAME *OMITTED*..!!!?? IT’S A SODDING BIT FLAG! IT’S LESS WORK FOR THEM! LESS PAPER! LESS TREES! LESS EVERYTHING!
“Your name will appear as follows in the Yellow Pagesâ„¢
TELUS’ directory publisher makes available list of published listing to various organizations, such as charities, telemarketers and political parties, for a fee.Do you wish to be removed from these directory publisher lists provided to other organizations? Yes No”
WHY IS THIS EVEN AN OPTION? WHO WANTS TO BE CONTACTED BY TELEMARKETERS? CRAZY PEOPLE? THAT’S UNFAIR TO CHARITIES (AND EVEN POLITICAL PARTIES) TO BE LUMPED IN WITH TELEMARKETERS. GROUPING THEM TOGETHER IS A LOUSY BUSINESS DECISION THAT CLEARLY STEMS FROM YOUR OWN SELF-INTEREST.
And now for the icing on the cake: THE FORM DOESN’T EVEN WORK. It just submits the information back to itself and deletes all your hard-entered fields. So 30 minutes later of surfing their website for a viable telephone number and being put on hold I finally reach a real life person who clearly hates her job.
Nice work, Telus. Top notch. And would you please stop inundating us with those bloody awful Koodo ads?
Apologies for the post. I needed to vent and my girlfriend’s at school.
Some useful information in your venting. If you don’t sign-up online (e.g. by phone with Telus) you’re not given the option to opt-out of being contacted. We were never contacted by telemarketers when using Roger home phone in Vancouver. When we moved and had to change to Telus we immediately starting receiving junk calls. I’ll now be calling Telus to see if we can now be removed from their lists. Wish me luck.
That’s quite true! The lady I spoke to didn’t give me the option to opt-out – I didn’t even notice until afterwards. I’m going to give them another call today and try to get off the list myself. Good luck to you too!
*sigh* I just got through.
They make your jump through one more hoop. For new phone lines you can’t get off the telemarketers list until AFTER the phone has been activated. At that point you have to call their privacy department at 310-1000 to get yourself removed. The unspoken rationale obviously being that few people can be bothered.
I know I’m being naive, but it’s still astonishing to me that a company gets away with treating their customers so badly.